Halal logo Halal-Certified Company     For any enquiries please call 6852 3338

FAQ

Membership

How do I register for an account?

You may register for an account at https://www.stamfordcs.com.sg/registration/

For households, please select “MyRewards”

For corporate, please select “GEM”

How do I reset my password?

You may reset your password at https://www.stamfordcs.com.sg/recover/

If you face any issues, kindly email us at membership@stamfordcs.com.sg or call our hotline +65 6852 3338

I am a Plus! Member but your system did not prompt me to key in any details. How should I get my LinkPoints?

As our online system is synced to the NTUC database, you are not required to key in any details. Your details are captured upon registering an account with us.

What can I redeem with my membership points?

You may redeem vouchers such as CapitaLand, FairPrice, Peach Garden, Takashimaya, Texas and Stamford Catering.

This is dependent on the number of points accumulated in your account

Why do I have to update my mobile number?

In compliance with the new Personal Data Protection Commission (PDPC)’s advisory guidelines to cease the collection, usage and disclosure of NRIC and other national identification numbers from 1 September 2019, we will be replacing NRIC with mobile number as your login ID with effect from 14 August 2019.

How do I update my mobile number?

Step 1: Login to your Stamford account here
Step 2: View your account profile here
Step 3: Scroll down to the bottom of the page and click on “Edit Profile”
Step 4: Update your mobile number and click “Update”

I tried to login but your system is unable to verify my Plus! Membership, how can I resolve this?

Due to the cessation of NRIC collection, mobile number will be used as the identifier for Plus! membership. Hence, for all Plus! members to continue to earn and redeem LinkPoints for your orders from Stamford Catering, kindly ensure your mobile number is synchronised on both your Stamford and Plus! account.

Who can I contact if I face issues logging in to my account or updating my mobile number?

Should you require any assistance, please contact us at membership@stamfordcs.com.sg

Is Stamford Catering Halal Certified?

Yes we are halal certified.

What is the difference between regular buffet and mini buffet/mini party set?

Regular buffet comes with complete table set-up, skirting and warmer while mini buffet/mini party set is served in microwavable box suited for 8-10 people (mini party set) / up to 15 people (mini buffet).

How much food should I order?

All customers are encouraged to place their orders based on the number of guests invited and include an additional of approx. 10 ? 15% to cater as buffer if heavier consumption is expected. Do note that some guests may consume more than the food portion catered for them.**Add-on of additional pax can only be done in incremental of 5.

Can I change or swap some food items to vegetarian items?

Yes, you may. For assistance, kindly email us at sales@stamfordcs.com.sg or call our hotline +65 6852 3338

Are the prawns deshelled?

Yes, all the prawns are deshelled for all menus unless due to seasonality when deshelled prawns are unavailable.

Can I split the main course into ½ rice and ½ noodles?

Yes, you can but this can only be done for orders above 80 pax OR alternatively, you can change your finger food or dessert into a main course. Else, you may consider placing a side order for the additional main course needed.

Can I change my drinks to other items on the menu?

Can I change my drinks to other items on the menu?

What is the difference between Super Value, Local Spread and Asian Special?

Local Spread and Asian Special menus contains prawn dishes while Super Value menus does not. Local Spread menu has no beef dishes while Asian Special menu contains beef dishes

Can I replace dim sum to other items?

Yes, you can change it to finger food or desserts only but it will be subject to availability.

Orders

How do I place my order?

You may visit our website and follow our seamless ordering process or call our friendly sales consultants at +65 6852 3338.

How do I know if my order is confirmed?

Your order will be confirmed upon payment and an confirmation email will be sent to you.

If I need to change my order, how do I do it?

If you need to make changes to your order, you can call us at +65 6852 3338 at least 4 working days before your event date. Our sales consultants will be able to assist you.

I do not have enough guests to meet the min. number of pax indicated, can I still proceed with the order with lower number of pax?

Unfortunately, this is not allowed but exceptional cases will be subject to approval. Alternatively, you can look at our mini buffet or party sets. It is catered for smaller groups. You may view our menus at:

https://www.stamfordcs.com.sg/mini-sets-singapore/?packageid=41

How many disposable cutleries will be given?

We provide a 20% buffer for the number of catered pax. For example, if you cater for 80 pax, 96 disposable cutleries will be given.

Is the eating time same as the set up time?

No, they are different. For set up time, our drivers will come 45 mins to 1 hour before event time to do the buffet set up

For eating time, it is when everything is ready.

Can I add on additional pax or change my order after I have placed my order?

Yes, you can do so if you inform us 3 working days in advance. For assistance, kindly email us at sales@stamfordcs.com.sg or call our hotline +65 6852 3338** Please note that this is on a case by case basis

I would like to place an order, however, I am not able to select my preferred time slot on the website.

The time slot is currently being blocked online as it is full. For assistance, kindly email us at sales@stamfordcs.com.sg or call our hotline +65 6852 3338

Delivery

What are the delivery charges like?

For regular buffets: $53.50 (with GST) for non-CBD areas and $64.20 (with GST) for CBD areas

For takeaway sets: $32.10 (with GST) for non-CBD areas and $42.80 (with GST) for CBD areas

Separate charges will be applied for Live Stations, Wedding and Banquet.

CBD area postal codes include 01, 03, 04, 05, 06, 07, 08, 17, 18, 19, 22 and 23.

?Additional $10.00 ($10.70 with GST) is chargeable for delivery locations to Sentosa and Jurong Island on top of the delivery fee.

What time will the collection be?

As our food is best consumed within 4 hours, our drivers will collect the buffet set-up 4 hours upon arrival and this includes the set up time. Set-up will take approximately 45 minutes from the time of arrival. You may arrange for the collection to be made after the 4-hour duration but extended hours are chargeable at $10.70 (with GST price) per hour. For collections after 11:00 pm or next day, a $53.50 (with GST price) will be imposed.

Payment

How do I pay?

Payment will be made at end of each online order via credit card. For corporate clients requesting for credit facilities, please kindly contact us at +65 9278 8909 and a credit evaluation form will be required for review.

Do you accept credit card payment?

Yes, we accept Visa or Mastercard.

Can I pay with cheque?

Credit card or cash payment is preferred.

Can I pay with cash?

Cash payment is available on a case by case basis.

Can I get an official invoice for my company?

Yes, you can get an official invoice, however, our invoices are only generated 1 day before your event date. Thus, you will only receive it on the event date itself

Thematic Set Ups

How much is the thematic set ups?

It is $214 with GST

How many thematic set-up options are there?

We offer a total of 6 thematic set-ups options which include Safari Adventure, Unicorn Fantasy, Enchanting Carousel, Circus Wonderland, Pretty in Pink and Ocean Blue.

If I purchase the thematic set up, can I keep it?

Unfortunately, no. Our delivery drivers will be collecting it back. For more details, please speak to our sales consultants or call +65 6852 3338 to request for a thematic kit.

If I don’t purchase the thematic set up, will I still get my preferred skirting?

Yes, you may request for it but it will be subjected to availability.

Buffet Set Up

How much space is required for your buffet table set-up?

Each table is measured at 3 feet by 3 feet (square table). The number of tables allocated will be based on the number of pax ordered. In normal circumstances, a total of 4-5 tables will be allocated per buffet which will make up to 15 feet by 3 feet. Do advise on the space availability when you place your order and our sales consultants will try to accommodate as much as we can.

Can I split the buffet set up into 2 lines of buffet?

You are able to do so if you have 100 pax or more. For assistance, kindly email us at sales@stamfordcs.com.sg or call our hotline +65 6852 3338

Can I use my table for the buffet set up?

Yes, you can use your table for buffet set up, however, do note that prices remain the same.

I am afraid I do not have enough space, what should I do?

You can consider our mini sets that do not require any buffet set ups. You may view our menus at: https://www.stamfordcs.com.sg/mini-sets-singapore/?packageid=41