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FAQ

Membership

How do I register for an account?

You may register for an account at https://www.stamfordcs.com.sg/registration/

For households, please select “MyRewards”

For corporate, please select “GEM”

	What should I indicate on referrer code or partner code?
	As referrer and partner codes are optional fields, you may leave it blank.

	I can’t seem to log in, how should I go about this?
	For assistance, kindly email us at membership@stamfordcs.com.sg or call our hotline +65 6852 3338

How do I reset my password?

You may reset your password at https://www.stamfordcs.com.sg/recover/

If you face any issues, kindly email us at membership@stamfordcs.com.sg or call our hotline +65 6852 3338

	I am a Plus! Member but your system did not prompt me to key in any details. How should I get my LinkPoints?
	As our online system is synced to the NTUC database, you are not required to key in any details. Your details are captured upon registering an account with us.

What can I redeem with my membership points?

You may redeem vouchers such as Capitaland, FairPrice, Peach Garden, Takashimaya, Texas and Stamford Catering.

This is dependent on the number of points accumulated in your account

	Why do I have to update my mobile number?
	In compliance with the new Personal Data Protection Commission (PDPC)’s advisory guidelines to cease the collection, usage and disclosure of NRIC and other national identification numbers from 1 September 2019, we will be replacing NRIC with mobile number as your login ID with effect from 14 August 2019.

	How do I update my mobile number?
	Step 1: Login to your Stamford account here Step 2: View your account profile here Step 3: Scroll down to the bottom of the page and click on “Edit Profile” Step 4: Update your mobile number and click “Update”

	I tried to login but your system is unable to verify my Plus! Membership, how can I resolve this?
	Due to the cessation of NRIC collection, mobile number will be used as the identifier for Plus! membership. Hence, for all Plus! members to continue to earn and redeem LinkPoints for your orders from Stamford Catering, kindly ensure your mobile number is synchronised on both your Stamford and Plus! account.

	Who can I contact if I face issues logging in to my account or updating my mobile number?
	Should you require any assistance, please contact us at membership@stamfordcs.com.sg

Menu Items and Price

	Is Stamford Catering Halal Certified?
	Yes we are halal certified.

	What is the difference between regular buffet and mini buffet/mini party set?
	Regular buffet comes with complete table set-up, skirting and warmerMini buffet/mini party set is served in microwavable box suited for 8-10 people (mini party set) / up to 15 people (mini buffet).

	How much food should I order?
	All customers are encouraged to place their orders based on the number of guests invited and include an additional of approx. 10 – 15% to cater as buffer if heavier consumption is expected. Do note that some guests may consume more than the food portion catered for them.**Add-on of additional pax can only be done in incremental of 5.

	Can I exchange some of the items in the proposed menu with those in the other menus?
	Changes to the menu is possible but subjected to approval. Please contact our hotline at +65 6852 3338 at least 4 working days before your event date for assistance.**Do note that only a maximum of 1 dish change is allowed.

	How many Auspicious Red Eggs and Fortune Ang Gu Kueh are there?
	It will be allocated according to the number of pax ordered, 1 piece per person.

	What is the filling/flavour for Ang Gu Kueh?
	It will be Mung Bean filling only.

If I order the regular menu for my baby’s celebration but I want to add in the Glutinous Rice with Mushrooms, Auspicious Red Eggs or Ang Gu Kueh, how much will it cost?

Glutinous Rice with Mushrooms is chargeable at $1.50+ per pax (1 serving)Auspicious Red Eggs is chargeable at $5.80+ per set (10 pieces)

Ang Gu Kueh is chargeable at $8.80+ per pax (10 pieces)

	How is the Auspicious Red Eggs or Ang Gu Kueh placed/displayed/presented?
	Auspicious Red Eggs will be displayed in a dessert bowl.Ang Gu Kueh will be displayed on a tray.

	Can I change or swap some food items to vegetarian items?
	Yes you may. For assistance, kindly email us at sales@stamfordcs.com.sg or call our hotline +65 6852 3338

	If I don’t want the Auspicious Red Eggs or Ang Gu Kuehs, can I change it to other items?
	Yes, you can, however, both Auspicious Red Eggs and Ang Gu Kuehs will need to be changed together. You may change both items to another single item, however, certain items may require a cash top-up.

	How do you serve the beverages in the kids menu?
	The beverages in the kids menu are all packet drinks.

	Are the prawns deshelled?
	Yes, all the prawns are deshelled for all menus unless due to seasonality when deshelled prawns are unavailable.

	Can I split the main course into ½ rice and ½ noodles?
	Yes, you can but this can only be done for orders above 80 pax OR alternatively, you can change your finger food or dessert into a main course. Else, you may consider placing a side order for the additional main course needed.

	Can I change my drinks to other items on the menu?
	Yes, you can change it to desserts only but it will be subject to availability.

	What is the difference between Super Value, Local Spread and Asian Special?
	Local Spread and Asian Special menus contain prawns dishes while Super Value menus does not. Local Spread menu has no beef dishes while Asian Special menu contains Beef dishes.

	There used to be 2 staple food/main course so why is there only 1 now?
	We have recently adjusted our menu selections to better cater to the needs of our consumers.

	Can I replace dim sum to other items?
	Yes, you can change it to finger food or desserts only but it will be subject to availability.

Orders

	How do I place my order?
	You may go to our website and follow our seamless 6 steps ordering process. Registration is required for first time users and subsequent order can be made upon logging into your registered account.

	How do I know if my order is confirmed?
	Your order will be confirmed upon payment online and an automated email will be sent to you.

	If I need to change my order, how do I do it?
	If you need to make changes to your order, you can call us at +65 6852 3338 at least 4 working days before your event date. Our Customer Service Officers will be able to assist you.

	I do not have enough guests to meet the min. number of pax indicated, can I still proceed with the order with lower number of pax?
	Unfortunately, this is not allowed but exceptional cases will be subject to approval.Alternatively, you can look at our mini buffet or party sets. It is catered for smaller groups. You may view our menus at: https://www.stamfordcs.com.sg/mini-sets-singapore/?packageid=41

	How many disposable cutleries will be given?
	We usually provide a 20% buffer for the number of catered pax. For example, if you cater for 80 pax, 96 disposable cutleries will be given

Is the eating time same as the set up time?

No, they are differentFor set up time, our drivers will come 45 mins before event time to do the buffet set up

For eating time, it is when everything is ready

	Can I add on additional pax or change my order after I have placed my order?
	Yes you can do so if you inform us 3 working days in advance. For assistance, kindly email us at sales@stamfordcs.com.sg or call our hotline +65 6852 3338**Do note that this is on a case by case basis

	I would like to place an order, however, I am not able to select my preferred time slot on the website.
	The time slot is currently being blocked online as it is full. For assistance, kindly email us at sales@stamfordcs.com.sg or call our hotline +65 6852 3338

Delivery

What are the delivery charges like?

For regular buffets: $53.50 (with GST) for Non-CBD Areas and $64.20 (with GST) for CBD Areas

For mini sets: $32.10 (with GST) for Non-CBD Areas and $42.80 (with GST) for CBD Areas

Separate charges will be applied for Live Stations, Wedding and Banquet.

CBD area postal codes include 01, 03, 04, 05, 06, 07, 08, 17, 18, 19, 22 and 23.

What time will the collection be?

As our food is best consumed within 4 hours, our drivers will collect the buffet set-up 4 hours upon arrival and this includes the set up time. Set-up will take approximately 45 minutes from the time of arrival. You may arrange for the collection to be made after the 4-hour duration but extended hours are chargeable at $10.70 (with GST price) per hour. For collections after 11:00 pm or next day, a $53.50 (with GST price) will be imposed.

Payment

	How do I pay?
	Payment will be made at end of each online order via credit card. For corporate clients requesting for credit facilities, please kindly contact us at +65 9278 8909 and a credit evaluation form will be required for review.

	Do you accept credit card payment?
	Yes, Visa or Mastercard

	Can I pay with cheque?
	Credit card or cash payment is preferred

	Can I pay with cash?
	Yes you can pay by cash.

	Can I get an official invoice for my company?
	Yes you can get an official invoice, however, our invoices are only generated 1 day before your event date. Thus, you will only receive it on the event date itself

Thematic Set Ups

	How much is the thematic set ups?
	It is $214 with GST

How many thematic set-up options are there?

We offer a total of 6 thematic set-ups options which include Safari Adventure, Unicorn Fantasy, Enchanting Carousel, Circus Wonderland, Pretty in Pink and Ocean Blue.

For more details on the Thematic Sets, please visit https://www.stamfordcs.com.sg/gallery/

	If I purchase the thematic set up, can I keep it?
	Yes, you may keep the whole thematic set that’s inclusive. For more details, please speak to our customer service officer or call +65 6852 3338 to request for a Thematic Kit.

	If I don’t purchase the thematic set up, will I still get my preferred skirting?
	Yes, you may request for it but it will be subjected to availability.

	Can I have a discount if I don’t want to keep the thematic pieces?
	No discounts will be given if you don’t wish to keep the thematic pieces

Buffet Set Up

	How much space is required for your buffet table set-up?
	Each table is measured at 3 feet by 3 feet (square table). The number of tables allocated will be based on the number of pax ordered. In normal circumstances, a total of 4-5 tables will be allocated per buffet which will make up to 15 feet by 3 feet. Do advise on the space availability when you place your order and our customer service officer will try to accommodate as much as we can.

	Can I split the buffet set up into 2 lines of buffet?
	You are able to do so if you have 100 pax or more. For assistance, kindly email us at sales@stamfordcs.com.sg or call our hotline +65 6852 3338

	Can I use my table for the buffet set up?
	Yes, you can use your table for buffet set up, however, do note that prices remain the same

	I am afraid I do not have enough space, what should I do?
	You can consider our mini sets that do not require any buffet set ups. You may view our menus at: https://www.stamfordcs.com.sg/mini-sets-singapore/?packageid=41